We’re only one click away.

Your tenancy can raise many questions: Our team members will gladly help you with them. Within our service hours you can reach us by phone. Alternatively you may use the contact form down below or send us an e-mail, we will process your request as quickly as possible.

For urgent matters please contact us by phone only. In an event of urgency, please dial the mobile numbers you can find on the notice board located in your building entrance.

Service hours for tenants

Monday till Thursday:
9:30-11:00 a.m.
Tuesday and Thursday:
3:00-4:00 p.m.

Contact for tenants in Berlin & Potsdam
Phone: +49 (0)30 75 444 74-300
E-Mail: berlin@eb-group.net

Contact for tenants in Hamburg & surrounding area
Phone: +49 (0)30 75 444 74-931 /-932
E-Mail: hamburg@eb-group.net

Contact for tenants in Dresden & surrounding area
Phone: +49 (0) 351 48527099
E-Mail: dresden@eb-group.net


Service form for tenants

Whether you want to report any defect in your residence or commercial space, change your personal data or submit a general request: Our online service form is available around the clock. Please describe your request as detailed as possible and don\\'t forget to include your tenant number. Your query will be dealt with as quickly as possible on receipt.

Subject *:
Region *:
Tenants number:
Name *:
Street *:
Zip code, city *:
E-mail *:
Your request *:

All fields marked with * are mandatory and must be filled.


PDF downloads for tenants

If you want to authorize a SEPA direct debit or notify us of changes in your banking details, the following pdf forms will provide us with all necessary information and we can process your request as soon as possible. Please note that all the following forms are in German. The right document is not listed? Please contact us and we will be glad to assist.

Please print the selected document and fill in all necessary fields. On the grounds of data protection, please send it back to us by mail only. We will confirm the receipt of your request by mail, too.